IT service delivery manager

• Drive high-quality service delivery aligned with business expectations
• Act as a trusted point of contact for internal stakeholders, ensuring service excellence
• Oversee supplier performance and manage contracts, SLAs, and escalations
• Lead initiatives that enhance service processes and operational efficiency
• Consolidate service data and performance reporting for senior leadership
• Maintain compliance across asset and license management functions
• Support global and local service governance and improvement frameworks

YER is a leading recruitment and secondment agency with over 30 years of experience in placing highly educated professionals across various sectors. We connect talent with innovative clients and offer our consultants challenging assignments, a strong network, and guidance in their career development.

• A permanent employment contract via YER
• A dynamic, international environment with impactful work
• A flexible, hybrid working model
• Opportunities to shape and grow a global IT landscape
• A collaborative culture that values innovation and initiative

• 7+ years of relevant experience in IT service delivery or operations
• Bachelor’s or Master’s degree in IT, business, or a related field
• Strong understanding of ITIL principles (certification is a plus)
• Excellent stakeholder management and communication skills
• Analytical mindset with a focus on continuous improvement
• Fluent English (mandatory); proficiency in Dutch or French is highly desirable
• Service-oriented, resilient, and capable of managing risk effectively